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Author:
peter
Infotel Communications
1 November 2020
Customer engagement
Running a business during a public health crisis isn’t so simple. With strict stay-at-home orders, many businesses are moving their...
1 October 2020
Your phone is your friend: Covid 19
Thirty years ago author Alvin Toffler’s book Future Shop predicted the age of “technology” was upon us. Those who are...
1 September 2020
Understanding levels of client engagement on-hold
I recently made several calls to businesses, spending upwards of 30 minutes waiting on the line. It wasn’t until I...
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