Resources Infotel Communications

Customer engagement

Running a business during a public health crisis isn’t so simple. With strict stay-at-home orders, many businesses are moving their...

Your phone is your friend: Covid 19

Thirty years ago author Alvin Toffler’s book Future Shop predicted the age of “technology” was upon us. Those who are...

Understanding levels of client engagement on-hold

I recently made several calls to businesses, spending upwards of 30 minutes waiting on the line. It wasn’t until I...